Government Department - Success Story

A state government IT department was struggling to manage citizen service portals due to outdated on-prem infrastructure. Frequent downtimes led to delays in issuing certificates and licenses. Citizens complained heavily.

They had no automated failover, backups were manual, and data was not encrypted at rest. The lack of monitoring also meant critical issues went undetected.

CloudNexis executed a 3-phase Azure migration:

• Lift-and-shift to Azure Virtual Machines + SQL Managed Instance
• Implemented Azure Monitor, Log Analytics, and Recovery Vault
• Setup NSGs, RBAC and secure VNET peering

Post-migration, the SLA improved drastically and end-user satisfaction grew. Department heads now get real-time dashboards and daily uptime reports — reducing complaints by 80%.

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